Why is my ceiling fan not responding to the remote control?
First check the remote-control batteries and make sure the fan is receiving power. Some remotes have an indicator light that confirms power when a button is pressed. If the fan still does not respond, it may need to be paired again. The procedure varies by model, so follow the instructions in your fan's manual. Do not open electrical components yourself; contact customer support if the problem continues.
How do I pair the remote control with my fan again?
Pairing differs depending on your fan and receiver. Find the exact model name and open the matching instruction manual. It explains the correct sequence for powering on and pairing and which buttons to use. Do not follow button combinations for a different model. If pairing still fails, contact our support team with the model name and product number.
Why does my fan run at full speed when I switch it on?
If your fan starts at high speed after the wall switch is turned on and ignores the remote, the remote and receiver may not be communicating correctly. First check the power supply and remote batteries. Then follow only the pairing instructions provided for your model. If the problem continues, have a qualified electrician check the electrical installation.
A brief movement of the motor during startup can be normal on some models. If the fan keeps jerking or does not start, stop using it and check the troubleshooting section of the model-specific manual. You may check visually for an obvious obstruction without opening any components. Have a qualified professional inspect the motor, receiver or wiring if required.
Unusual noises or excessive wobbling should be investigated. Switch off the fan and check visually from a safe position for damaged blades or an obstruction. Proper mounting, fixing and balancing depend on the model. Consult the instruction manual and have the installation checked by a qualified professional if you are unsure. Do not continue using a fan that wobbles excessively.
How do I switch my fan between summer and winter mode?
Many ceiling fans offer a reversible direction of rotation. How to change it depends on your model: some use a remote-control button, while others have a switch on the fan itself. Where required, stop the fan before changing direction and always follow the manual. Not every fan model supports this function.
Why does my fan light work while the motor does not?
If the light works but the fan motor does not start, the two functions may be controlled separately. Check the selected speed, the remote control and any timer or off settings. Further troubleshooting depends on the model. Do not open the ceiling mount or receiver yourself; ask a qualified professional to inspect electrical components if needed.
First check that the power supply is switched on. For lights with replaceable bulbs, check whether the bulb is suitable and working. On rechargeable models, the battery may simply be empty. Follow the instructions for your specific product. Any work on fixed electrical connections must be carried out by a qualified electrician.
Flickering can have several causes, such as an unsuitable bulb, an incompatible dimmer or a power-supply issue. Check the product specifications to confirm that the bulb and any dimmer are compatible with the light. If the light is hardwired or the flickering continues, switch it off and have the installation checked by a qualified professional.
Can I replace the LED bulb or LED module in my light?
Whether a light source is replaceable depends on the product. Lights with a conventional lamp holder generally accept a suitable replaceable bulb. Models with integrated LEDs may not have a user-replaceable LED module; some require specialist service. Check the product specifications and technical manual for your particular light. Do not open integrated electronic components yourself.
The correct bulb depends on the socket type (such as E27, GU10 or G9), the maximum permitted wattage and sometimes the bulb dimensions. You can find these details in the product description or technical data sheet. Choose a bulb that meets all requirements. Lights with an integrated LED do not require a separate bulb.
How do I adjust the brightness and colour temperature of my light?
Not every light supports dimming or colour-temperature adjustment. Where available, controls may include touch operation, a remote, a wall switch or a compatible dimmer. The product description and manual explain whether brightness and colour temperature can be adjusted and how to do so. Do not connect dimmers or controllers that are not approved for your light.
My cordless light is no longer charging. What can I check?
Check the charging cable, USB connector and power source. Follow the charging requirements for your model and ensure the connector is dry and undamaged. Some lights have a charging indicator. If the battery still does not charge, stop using the light if there is unusual heat or visible damage and contact customer support. Never attempt to open or repair the built-in battery yourself.
Where can I find my product's installation manual and data sheet?
Many installation and operating manuals can be found in our manual overview. Supported product pages also provide a Documents & Downloads section with relevant PDF files. Search by product name or item number, as instructions may differ between versions. If you cannot find the document you need, our customer support team can help you.
Whether a fan can be installed on a sloped ceiling depends on the mounting bracket and the particular model. The maximum permitted angle and any required accessories are specified in the installation manual. Required safety clearances must also be maintained. Ask a qualified installer to assess the mounting surface and suitability of the installation.
Does my fan or light need to be installed by a qualified electrician?
Hardwired electrical fans and lights should be installed, and their electrical connections serviced, by a qualified electrician. Always follow the product's installation instructions and applicable local regulations. Plug-in and rechargeable products should be used according to their instructions and normally do not require work on the building's wiring.
Can I control my fan using an existing wall switch?
This depends on your fan's motor, receiver and control system. On some models, a wall switch only turns the power supply on or off and does not replace the speed control. Do not use a generic speed controller or dimmer unless specifically approved. Consult the manual to check compatibility and ask a qualified electrician to make any wiring changes.
Extension rods are not universally interchangeable between ceiling fans. Check that the rod, mounting system and any cable extension are approved for your exact fan model. The appropriate length also depends on ceiling height and required safety clearances. If you are unsure, contact us with your fan's item number so we can check compatibility.
Filter replacement intervals depend on the purifier model, filter type and how it is used. Follow the instructions for your device and any filter indicator it provides. Use the correct replacement filter wherever possible. A single replacement interval for every air purifier would be misleading because air quality and usage conditions vary.
Check the exact model and item number on your device or in its documentation. Replacement filters may differ even between similarly named models. Use only a filter confirmed as compatible. If you cannot identify the correct filter, send our customer support team the model number and we will help you find the appropriate part.
Why is my air purifier showing a warning or filter indicator?
Depending on the model, an indicator may signal that the filter needs replacing, maintenance is due, or another operating condition requires attention. The meaning of each indicator and any reset procedure are model-specific. Consult the display and troubleshooting section of your manual first. Do not simply reset a warning without checking its cause.
Switch the unit off and disconnect it from the power supply where applicable before cleaning. Clean external surfaces and accessible air inlets according to the manual. Whether a filter can be cleaned or must be replaced depends on the filter type; not all filters are washable. Keep liquids out of the unit and avoid cleaning agents that are not approved for the product.
What are the shipping costs and which countries do you deliver to?
We ship within Germany and to many other European countries. Shipping charges depend on the destination, shipment weight and, in some cases, the order value. Under our current shipping terms, shipping within Germany costs €6.90 and is free from an order value of €70; island surcharges may apply. Other destinations have their own rates. Please see Payment & Shipping for full details.
Unless a product specifies a different delivery estimate, our shipping terms state 1–3 working days for Germany and 5–7 working days for deliveries abroad. For advance payments, the timing begins after your payment instruction. Deliveries are not made on Sundays or public holidays. If ordered items have different lead times, a combined shipment may follow the longest one.
Start by checking your order-confirmation and shipping emails. If shipment tracking is available from the carrier, you may find a tracking number or link in the shipping notification. If tracking has not been provided or your shipment is taking unusually long, contact us with your order number so we can investigate.
Where can I find my order confirmation or invoice?
After placing an order, you will normally receive a confirmation email at the address entered during checkout. Check your spam folder and make sure the address was entered correctly. If you need an invoice or another copy of your confirmation, contact customer support and quote your order number. We will help you find the relevant documents.
Please contact customer support as soon as possible with your order number and the requested change or cancellation. Whether a change is still possible depends on the processing and shipping status. An order that has already shipped may not be stoppable. Your statutory consumer rights remain unaffected; details of cancellation rights are available in our withdrawal policy.
Your statutory consumer rights remain in place regardless of any additional voluntary warranty. Whether a manufacturer's warranty also applies depends on the specific product and its warranty terms. Look for warranty information on the product page and in its documents. If you need to make a claim, contact customer support and provide the product details and proof of purchase.
What should I do if my product arrives damaged or faulty?
Please contact customer support as soon as practical after receiving the parcel. Include your order number, the affected product and a description of the problem. Photos of the product and, if relevant, its packaging can help us assess the issue. Do not install or use visibly damaged electrical products. Our team will explain the next steps.
If you are a consumer wishing to exercise your statutory right of withdrawal, notify us within the period stated in our withdrawal policy. The policy also explains how to return the goods, return costs and refunds. Under the currently published terms, the withdrawal period for consumers is generally 14 days. Please read the full policy and contact us if you have any questions.
Where can I find suitable spare parts and accessories?
Spare parts and accessories must match your exact product model. Check the product information in our shop or contact customer support with the item number, model name and part you need. Compatibility is particularly important for remote controls, receivers, extension rods and light kits. Do not order a part solely because it looks similar in a photograph.
You can reach our team using the contact form on our website. For questions about an order, please include the order number. For product questions, provide the model name and item number wherever possible. If something is not working, briefly describe when the problem occurs. This information helps our team give you more useful support. Additional contact details are available on our contact page.
